Business process re-engineering (BPR) is the structured method of analysis, redesign and automation of business processes with the goal of significantly improving your Company's measures of performance such as cost, quality, service and speed.

Successful process redesign requires the coordination of people, processes and tools. The results are effective business processes that function seamlessly across consumer, business unit, and vendor lines and are easily adaptable to changing markets and requirements.

Our Capability:
As telecom operators evolve and upgrade existing infrastructures into next generation networks and implement NGOSS systems, effective business process engineering is becoming key for the success of the operators. Over the years, NTG has developed strong expertise in BPR and operates a dedicated Systems Engineering and Business Process Re-engineering group with a proven data BPR methodology which ensures the successful completion of projects.

With over 14 years experience in designing, building, integrating and maintaining telecommunications networks, we offer value added services to our customers located in North America, Europe, Asia, Africa and the Middle East.


Our Methodology:
We have developed a simple five-phased approach to re-engineering processes. Each phase has specific activities and defined deliverables and critical success factors and resource requirements are defined to ensure timely delivery.


  1. Identify Processes: We bring together a cross functional team to develop a comprehensive understanding of your core business requirements and objectives.

    For the business processes, we examine:

    • Tasks and sub-tasks
    • Information and material used and produced
    • Human and technical resources
    • Related cost and value
  1. Map and Analyze the As-Is: Create activity and process models, simulate and perform ABC, and identify disconnects and value adding processes.

  2. Design To-Be Processes: Benchmark processes. Then design and validate To-Be processes. Perform Trade-Off Analysis.

  3. Test and Implement To-Be Processes: Implementation plan, prototype simulation, initiate training programs and implement transition plan.

  4. Review and Improve: Initiate ongoing measurement, review performance against target, continuously improve.
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