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For
the Zaghloul
Brothers, Digital
Information
is a Family
Affair |
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August
15, 2000 |
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The founder
of Wi-LAN
Inc. kicked
things off
for the Egyptian-born
Canadians,
but two more
brothers are
quietly building
their own
telecommunications
empire
Three Egyptian
brothers,
each born
in Cairo but
now Canadian
citizens,
are playing
an influential
role in making
Canada a contender
in the highly
competitive
digital information
industry.
One brother,
Hatim Zaghloul
of Calgary,
has already
built a reputation
for sophisticated
wireless technology
and market
savvy. In
just one year
as a publicly-traded
company (TSE:
WIN; TSE Tech.
Index), Hatim
turned Calgary-based
Wi-LAN Inc.
into a leading-edge
enterprise
with a market
capitalization
of more than
$1 billion.
In the past
two years
Wi-LAN has
been one of
the most actively
traded and
best supported
Canadian high
tech stocks
ever.
Zaghloul
and Dr. Michael
Fattouche,
also of Calgary,
co-invented
the patented
high speed,
wireless technology
that has helped
Wi-LAN's shares
avoid much
of the market
skepticism
that has adversely
affected other
high tech
stocks. Zaghloul
and Fattouche
also co-invented
the technology
that led to
another highly
successful
company, Cell-Loc
Inc., going
public in
early 1998.
Cell-Loc is
marketing
its patented
wireless location
technology
and services
in Latin and
North American
countries.
Now, two
more Zaghloul
brothers -Ashraf,
45, and Essam,
47, are intent
on making
their own
high tech
company just
as much of
a household
name. They
hope to build
Markham, Ontario-based
NTG International
Inc. into
a world-class
provider of
network infrastructure
and enterprise-wide
asset management
software.
Already, NTG
Clarity has
made its mark
as one of
only a couple
of Canadian
firms to outsource
engineers
to the new
generation
of telephone
companies
racing to
design and
build network
infrastructures
across the
country. |
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| NTG
Clarity Founded in
1992 |
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Ashraf
founded NTG
Clarity seven
years ago
and the company
was later
financed by
Essam and
Hatim, as
well as friends
and relatives.
The company's
fortunes skyrocketed
after the
Canadian Radio-television
and Telecommunications
Commission
(CRTC) decided
in 1998 to
open local
telephone
service to
competition.
Today, NTG
Clarity has
a small army
of over 125
hand-picked
and specially
trained telecom,
IT and Internet
employees
working in
the trenches
for the Competitive
Local Exchange
Carriers (CLECs).
Being first
into the telco
recruitment
industry has
paid huge
dividends
for NTG Clarity.
Between 1997
and 1999,
the company
experienced
a 300 percent
gain in revenues
and is poised
to deliver
net earnings
before income
taxes of $1.0
million, increasing
to an estimated
$10 million
in 2004.
Finding subscribers
was no problem
for the new-generation
telephone
companies.
Instead, their
main challenge
was recruiting
enough professional
engineers
to design
and build
the infrastructure
to serve the
thousands
of customers
willing to
make the switch
to lower-cost,
high-speed
voice, data
and Internet
services.
Ashraf Zaghloul,
a professional
engineer with
two decades'
worth of information
and communications
work behind
him - including
several years
in senior
management
of major private
and public
corporations
- met the
challenge
head-on. He
began a cross-Canada
recruitment
program for
highly skilled
communications
engineers
who could
be outsourced
to the new
telecos. At
the same time,
NTG Clarity
began to develop
software products
that would
enable the
telcos to
track orders
and invoice
subscribers
and to monitor
the multitude
of assets
that made
up their country-wide
networks.
"It
was a perfect
fit for NTG
Clarity,"
says Ashraf
Zaghloul,
from the company's
head office
in Markham,
Ontario where
a hundred
or more terminals
sit on used
desks. It
may be a low-cost
model for
business,
but the engineering
talent is
all high-end.
Ashraf has
surrounded
himself with
a group of
advisors from
some of Canada's
largest telecommunications
and high tech
companies.
They include
brother Hatim
Zaghloul,
who owns 7.5
percent of
NTG Clarity;
Ron Preston,
senior vice
president
of network
operations
and technology
for MetroNet;
and Gary Oliver
a former executive
vice-president
for AT&T
and former
president
and chief
operating
officer of
Rogers Telecom
Inc., Canada's
first competitive
access provider.
William Catalano,
the chairman
of NTG Clarity's
advisory board,
was also in
senior management
with Rogers,
where he headed
up the design
and development
of information
systems, including
the company's
national network. |
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| Network/Internet
Visionary |
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Early
recognition
of opportunities
is typical
of Ashraf,
who is described
by his brothers
and his colleagues
as a true
visionary
when it comes
to the future
of networks
and the Internet.
In a career
that so far
spans more
than two decades,
Ashraf has
been instrumental
in developing
networks at
a senior level,
as well as
mentoring
other networking
professionals.
As director
of Network
Services for
Rogers Communications
Inc., he designed
and implemented
the company's
national network
and trained
and motivated
a number of
key personnel
who went on
to start successful
businesses
of their own.
Many of them
have formed
partnerships
with NTG Clarity.
Identifying
a need to
link network
people across
Canada, Ashraf
founded the
Network Technology
User Group.
Well before
the Internet
was a household
word, Ashraf
established
NTG Clarity
to take advantage
of what he
expected would
be an explosive
market for
Internet/Intranet
technology.
He began teaching
courses, holding
informational
seminars and
training sessions
and setting
up organizations
on the Internet.
Later, recognizing
that the telecommunications
industry and
in particular
the new telcos
would soon
face a woeful
shortage of
engineers,
he set up
a talent pool
to fulfill
the industry's
engineering
and IT needs.
Ashraf is
well equipped
to work with
the CLECs.
In the past,
he was involved
in all aspects
of setting
up a new telco,
network design,
circuit design,
and provisioning
network control
centres. He
also led major
integration
projects for
companies
such as MetroNet
and E-Connect
and developed
processes
and procedures
for VOIP telephony
for a major
cable company.
These projects,
and Ashraf's
past connections,
have been
leveraged
into larger
contracts
with companies
such as AT&T,
Group Telecom,
Rogers Communications
Inc., Videotron
Ltd., and
C1 Communications.
According
to his brothers,
Ashraf's passion
for teaching
is an important
part of NTG
Clarity. "It's
fundamental
to developing
the company's
efficient,
well trained
and well motivated
staff, and
one of the
reasons the
company is
growing at
such an astounding
pace,"
says Essam. |
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| Taking
NTG Clarity Public |
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Now,
Ashraf and
Essam plan
to take NTG
Clarity public
this fall,
hoping to
cash in on
the demand
for solid,
high technology
stocks that
are backed
by hard assets
and capable
of generating
increasing
profits. "We
know there's
some disenchantment
with the high
tech companies
that are trading
at a multiple
of projected
sales and
still don't
have actual
products,"
says Essam
Zaghloul,
NTG Clarity's
Chief Operating
Officer. "However,
NTG Clarity
is a financially
healthy company
that is profitable
and has marketable
products."
And NTG Clarity
has had no
trouble rounding
up private
funds to support
the company's
ongoing product
development
and acquisition
plans. Last
month alone,
Essam rounded
up some $4
million in
private funds
for the company.
To be successful
as a public
company, Ashraf
and Essam
say NTG Clarity
will have
to do two
things: become
serious about
acquisitions
and combine
the company's
consulting
capability
with software
products aimed
at the commercial
market. "If
you remain
a consulting
firm, you
can grow in
two ways:
you either
grow similar
to the Andersons
of the world
and through
acquisitions
and internally-generated
growth you
eventually
become a huge
global consulting
firm. Or you
diversify
by developing
software products,"
says Essam.
"We like
the second
approach because
the world
is currently
witnessing
the beginnings
of what will
be a huge
market for
products that
make businesses
more efficient.
Ultimately,
these products
will allow
both small
and large
companies
to market
and sell their
products,
then collect
the revenues
over the Internet." |
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| Acquisitions
Part of Strategy |
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Acquisitions
are also an important
part of NTG Clarity's
strategy. For instance,
since NTG Clarity is already
designing networks for
the telcos, it makes sense
to look at vertical integration,
such as wiring buildings.
NTG Clarity is in the
process of acquiring a
Toronto-based company
that lays high-speed fibre-optic
cable - the first of several
planned acquisitions for
the company. Acquisitions
will also play an important
role in NTG Clarity's
eventual expansion to
the United States, where
there are significantly
more telcos. "The
United States represents
a huge opportunity,"
says Essam. "New
York City alone has more
competitive telcos than
the ten in all of Canada." |
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| Software
Launches Planned |
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NTG
Clarity also expects to
begin launching Internet-related
software and other products
in 2000. These will likely
include E-Nerve, a joint
venture with Wi-LAN Inc.
Ashraf describes the product
as an artificial brain
that continually gathers,
interprets and distributes
data at high speed and
can be used by virtually
every level of an organization,
from human resources to
engineering to sales.
Depending on an employee's
role, he would have access
to such information as
company policies, human
resource records, or the
ability to generate sales
orders, send quotes to
clients, check stock prices,
update sales forecasts
and track customer orders.
A company's chief executive
officer could easily post
news bulletins to internal
employees on a real-time
basis, using a moving
banner across the top
of the screen. According
to Ashraf, E-nerve will
move companies beyond
the dated, static information
current Internet/Intranet
applications and systems
that must be updated by
a centralized administration.
NTG Clarity's Order Tracking
System, already operating
successfully at MetroNet,
is ready to be rolled
out, as is a specialized
project management tool
- the Point-of-Presence
and Co-location Build
System (PBS) - that will
help telecommunications
companies create a complete
blueprint for their extensive
facilities-based networks.
With PBS, companies will
be able to map out all
aspects of the project,
from applying for right-of-ways
and leasing facilities
to building fibre networks
and installing and testing
equipment.
A children's game, Habibi,
which uses a number of
animated characters in
different scenarios to
teach children basic life
skills, is also ready
for launch.
Advanced Education Important
to Zaghloul Family
The Cairo-born Zaghloul
brothers learned the basics
of success at an early
age from their parents.
The family, which included
four brothers and two
sisters, left Cairo in
1957 when Abd ElMoneim
Zaghloul moved to the
United Kingdom and joined
the British Broadcasting
Corporation's Arabic service.
While the elder Zaghloul
passed away in 1985, Essam
says his advice was memorable.
"Our father warned
us that anyone without
a post-graduate degree
at the end of the 20th
century would fall behind.
So each of us was very
keen on advanced education."
Hatim completed a B.Sc.
in electrical engineering
from Cairo University,
then obtained an M.Sc.
and Ph.D. in physics from
the University of Calgary.
Essam completed a B.Sc.
in Geology from Cairo
University, then obtained
a Ph.D. in geology from
London University, while
Ashraf completed his B.Sc.
with distinction from
Cairo University and an
M.Sc. in Electrical Engineering
at the University of Manitoba.
Hatim, the Chairman and
Chief Executive Officer
of Wi-LAN, had previously
worked with Schlumberger
Wireline Services and
Telus. A decade ago, he
co-invented the technology
that significantly increases
the speed and capacity
of wireless networks and
is now working to make
that technology a world
standard for future wireless
equipment. Wi-LAN is already
marketing wireless data
communications products
worldwide. Hatim is also
the co-founder of Cell
Loc, another successful
company on the TSE.
Though less well known,
Ashraf and Essam have
also accomplished much
in their own careers.
Essam started his professional
career at Shell Oil in
Egypt where he identified
key oil discoveries -
the Badr El Deen and Sitra
fields - before emigrating
to Canada in 1982. Later,
while working with Canadian
Occidental Petroleum in
Yemen, he was instrumental
in fast tracking and completing
a $1 billion pipeline
and infrastructure project
that crossed the rugged
mountains of Hadramout
in 14 months - less than
half the usual timeframe
for such projects.
When Essam joined Gulf
Canada as a senior geologist
in 1998, he immediately
became embroiled in an
acrimonious battle with
natural gas producers
over the company's Surmont
Tar Sands leases in northern
Alberta. Essam played
a key role in convincing
the Alberta Energy .and
Utilities Board to have
producing gas wells on
the lease shut in, paving
the way for Gulf to begin
developing the resource.
The three brothers in
Canada, and a fourth -
Adel - who presides over
a manufacturing conglomerate
in Egypt "are exceptionally
close," says Essam,
adding that the siblings
spend a lot of their time
together talking shop.
"We're a family of
go-getters and we are
very task oriented. We
get great enjoyment from
achieving our goals."
Religion plays a key
role in each of their
public and private lives.
Islam was engrained in
the Zaghloul siblings
by their mother, Nabawia
Harb, a retired District
School Inspector. As practicing
Muslims, the ethical components
of honesty and sincerity
influence both Wi-LAN
and NTG Clarity. "These
principles are central
to running a successful
business. Islam has given
us strong convictions,
a desire to accomplish
things and the perseverance
to see them through,"
says Essam, noting that
both companies have created
ethnically diverse workplaces.
In personality, the brothers
are a combination of hard-headed
business sense and pure
imagination. "Hatim
and Ashraf are the true
visionaries," says
Essam, who contributes
the hard-core reality.
"They generate the
ideas. My role is determining
what we can practically
do, and how we can bring
it about."
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