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  For the Zaghloul Brothers, Digital Information is a Family Affair
 
  August 15, 2000
   
   
 

The founder of Wi-LAN Inc. kicked things off for the Egyptian-born Canadians, but two more brothers are quietly building their own telecommunications empire

Three Egyptian brothers, each born in Cairo but now Canadian citizens, are playing an influential role in making Canada a contender in the highly competitive digital information industry.

One brother, Hatim Zaghloul of Calgary, has already built a reputation for sophisticated wireless technology and market savvy. In just one year as a publicly-traded company (TSE: WIN; TSE Tech. Index), Hatim turned Calgary-based Wi-LAN Inc. into a leading-edge enterprise with a market capitalization of more than $1 billion. In the past two years Wi-LAN has been one of the most actively traded and best supported Canadian high tech stocks ever.

Zaghloul and Dr. Michael Fattouche, also of Calgary, co-invented the patented high speed, wireless technology that has helped Wi-LAN's shares avoid much of the market skepticism that has adversely affected other high tech stocks. Zaghloul and Fattouche also co-invented the technology that led to another highly successful company, Cell-Loc Inc., going public in early 1998. Cell-Loc is marketing its patented wireless location technology and services in Latin and North American countries.

Now, two more Zaghloul brothers -Ashraf, 45, and Essam, 47, are intent on making their own high tech company just as much of a household name. They hope to build Markham, Ontario-based NTG International Inc. into a world-class provider of network infrastructure and enterprise-wide asset management software. Already, NTG Clarity has made its mark as one of only a couple of Canadian firms to outsource engineers to the new generation of telephone companies racing to design and build network infrastructures across the country.

 
 
NTG Clarity Founded in 1992
 
 

Ashraf founded NTG Clarity seven years ago and the company was later financed by Essam and Hatim, as well as friends and relatives. The company's fortunes skyrocketed after the Canadian Radio-television and Telecommunications Commission (CRTC) decided in 1998 to open local telephone service to competition. Today, NTG Clarity has a small army of over 125 hand-picked and specially trained telecom, IT and Internet employees working in the trenches for the Competitive Local Exchange Carriers (CLECs). Being first into the telco recruitment industry has paid huge dividends for NTG Clarity. Between 1997 and 1999, the company experienced a 300 percent gain in revenues and is poised to deliver net earnings before income taxes of $1.0 million, increasing to an estimated $10 million in 2004.

Finding subscribers was no problem for the new-generation telephone companies. Instead, their main challenge was recruiting enough professional engineers to design and build the infrastructure to serve the thousands of customers willing to make the switch to lower-cost, high-speed voice, data and Internet services.

Ashraf Zaghloul, a professional engineer with two decades' worth of information and communications work behind him - including several years in senior management of major private and public corporations - met the challenge head-on. He began a cross-Canada recruitment program for highly skilled communications engineers who could be outsourced to the new telecos. At the same time, NTG Clarity began to develop software products that would enable the telcos to track orders and invoice subscribers and to monitor the multitude of assets that made up their country-wide networks.

"It was a perfect fit for NTG Clarity," says Ashraf Zaghloul, from the company's head office in Markham, Ontario where a hundred or more terminals sit on used desks. It may be a low-cost model for business, but the engineering talent is all high-end. Ashraf has surrounded himself with a group of advisors from some of Canada's largest telecommunications and high tech companies. They include brother Hatim Zaghloul, who owns 7.5 percent of NTG Clarity; Ron Preston, senior vice president of network operations and technology for MetroNet; and Gary Oliver a former executive vice-president for AT&T and former president and chief operating officer of Rogers Telecom Inc., Canada's first competitive access provider. William Catalano, the chairman of NTG Clarity's advisory board, was also in senior management with Rogers, where he headed up the design and development of information systems, including the company's national network.

 
 
Network/Internet Visionary
 
 

Early recognition of opportunities is typical of Ashraf, who is described by his brothers and his colleagues as a true visionary when it comes to the future of networks and the Internet. In a career that so far spans more than two decades, Ashraf has been instrumental in developing networks at a senior level, as well as mentoring other networking professionals. As director of Network Services for Rogers Communications Inc., he designed and implemented the company's national network and trained and motivated a number of key personnel who went on to start successful businesses of their own. Many of them have formed partnerships with NTG Clarity. Identifying a need to link network people across Canada, Ashraf founded the Network Technology User Group.

Well before the Internet was a household word, Ashraf established NTG Clarity to take advantage of what he expected would be an explosive market for Internet/Intranet technology. He began teaching courses, holding informational seminars and training sessions and setting up organizations on the Internet. Later, recognizing that the telecommunications industry and in particular the new telcos would soon face a woeful shortage of engineers, he set up a talent pool to fulfill the industry's engineering and IT needs.

Ashraf is well equipped to work with the CLECs. In the past, he was involved in all aspects of setting up a new telco, network design, circuit design, and provisioning network control centres. He also led major integration projects for companies such as MetroNet and E-Connect and developed processes and procedures for VOIP telephony for a major cable company. These projects, and Ashraf's past connections, have been leveraged into larger contracts with companies such as AT&T, Group Telecom, Rogers Communications Inc., Videotron Ltd., and C1 Communications.

According to his brothers, Ashraf's passion for teaching is an important part of NTG Clarity. "It's fundamental to developing the company's efficient, well trained and well motivated staff, and one of the reasons the company is growing at such an astounding pace," says Essam.

 
 
Taking NTG Clarity Public
 
 

Now, Ashraf and Essam plan to take NTG Clarity public this fall, hoping to cash in on the demand for solid, high technology stocks that are backed by hard assets and capable of generating increasing profits. "We know there's some disenchantment with the high tech companies that are trading at a multiple of projected sales and still don't have actual products," says Essam Zaghloul, NTG Clarity's Chief Operating Officer. "However, NTG Clarity is a financially healthy company that is profitable and has marketable products." And NTG Clarity has had no trouble rounding up private funds to support the company's ongoing product development and acquisition plans. Last month alone, Essam rounded up some $4 million in private funds for the company.

To be successful as a public company, Ashraf and Essam say NTG Clarity will have to do two things: become serious about acquisitions and combine the company's consulting capability with software products aimed at the commercial market. "If you remain a consulting firm, you can grow in two ways: you either grow similar to the Andersons of the world and through acquisitions and internally-generated growth you eventually become a huge global consulting firm. Or you diversify by developing software products," says Essam. "We like the second approach because the world is currently witnessing the beginnings of what will be a huge market for products that make businesses more efficient. Ultimately, these products will allow both small and large companies to market and sell their products, then collect the revenues over the Internet."

 
 
Acquisitions Part of Strategy
 
 

Acquisitions are also an important part of NTG Clarity's strategy. For instance, since NTG Clarity is already designing networks for the telcos, it makes sense to look at vertical integration, such as wiring buildings. NTG Clarity is in the process of acquiring a Toronto-based company that lays high-speed fibre-optic cable - the first of several planned acquisitions for the company. Acquisitions will also play an important role in NTG Clarity's eventual expansion to the United States, where there are significantly more telcos. "The United States represents a huge opportunity," says Essam. "New York City alone has more competitive telcos than the ten in all of Canada."

 
 
Software Launches Planned
 
 

NTG Clarity also expects to begin launching Internet-related software and other products in 2000. These will likely include E-Nerve, a joint venture with Wi-LAN Inc. Ashraf describes the product as an artificial brain that continually gathers, interprets and distributes data at high speed and can be used by virtually every level of an organization, from human resources to engineering to sales. Depending on an employee's role, he would have access to such information as company policies, human resource records, or the ability to generate sales orders, send quotes to clients, check stock prices, update sales forecasts and track customer orders. A company's chief executive officer could easily post news bulletins to internal employees on a real-time basis, using a moving banner across the top of the screen. According to Ashraf, E-nerve will move companies beyond the dated, static information current Internet/Intranet applications and systems that must be updated by a centralized administration.

NTG Clarity's Order Tracking System, already operating successfully at MetroNet, is ready to be rolled out, as is a specialized project management tool - the Point-of-Presence and Co-location Build System (PBS) - that will help telecommunications companies create a complete blueprint for their extensive facilities-based networks. With PBS, companies will be able to map out all aspects of the project, from applying for right-of-ways and leasing facilities to building fibre networks and installing and testing equipment.

A children's game, Habibi, which uses a number of animated characters in different scenarios to teach children basic life skills, is also ready for launch.

Advanced Education Important to Zaghloul Family
The Cairo-born Zaghloul brothers learned the basics of success at an early age from their parents. The family, which included four brothers and two sisters, left Cairo in 1957 when Abd ElMoneim Zaghloul moved to the United Kingdom and joined the British Broadcasting Corporation's Arabic service. While the elder Zaghloul passed away in 1985, Essam says his advice was memorable. "Our father warned us that anyone without a post-graduate degree at the end of the 20th century would fall behind. So each of us was very keen on advanced education."

Hatim completed a B.Sc. in electrical engineering from Cairo University, then obtained an M.Sc. and Ph.D. in physics from the University of Calgary. Essam completed a B.Sc. in Geology from Cairo University, then obtained a Ph.D. in geology from London University, while Ashraf completed his B.Sc. with distinction from Cairo University and an M.Sc. in Electrical Engineering at the University of Manitoba.

Hatim, the Chairman and Chief Executive Officer of Wi-LAN, had previously worked with Schlumberger Wireline Services and Telus. A decade ago, he co-invented the technology that significantly increases the speed and capacity of wireless networks and is now working to make that technology a world standard for future wireless equipment. Wi-LAN is already marketing wireless data communications products worldwide. Hatim is also the co-founder of Cell Loc, another successful company on the TSE.

Though less well known, Ashraf and Essam have also accomplished much in their own careers. Essam started his professional career at Shell Oil in Egypt where he identified key oil discoveries - the Badr El Deen and Sitra fields - before emigrating to Canada in 1982. Later, while working with Canadian Occidental Petroleum in Yemen, he was instrumental in fast tracking and completing a $1 billion pipeline and infrastructure project that crossed the rugged mountains of Hadramout in 14 months - less than half the usual timeframe for such projects.

When Essam joined Gulf Canada as a senior geologist in 1998, he immediately became embroiled in an acrimonious battle with natural gas producers over the company's Surmont Tar Sands leases in northern Alberta. Essam played a key role in convincing the Alberta Energy .and Utilities Board to have producing gas wells on the lease shut in, paving the way for Gulf to begin developing the resource.

The three brothers in Canada, and a fourth - Adel - who presides over a manufacturing conglomerate in Egypt "are exceptionally close," says Essam, adding that the siblings spend a lot of their time together talking shop. "We're a family of go-getters and we are very task oriented. We get great enjoyment from achieving our goals."

Religion plays a key role in each of their public and private lives. Islam was engrained in the Zaghloul siblings by their mother, Nabawia Harb, a retired District School Inspector. As practicing Muslims, the ethical components of honesty and sincerity influence both Wi-LAN and NTG Clarity. "These principles are central to running a successful business. Islam has given us strong convictions, a desire to accomplish things and the perseverance to see them through," says Essam, noting that both companies have created ethnically diverse workplaces.

In personality, the brothers are a combination of hard-headed business sense and pure imagination. "Hatim and Ashraf are the true visionaries," says Essam, who contributes the hard-core reality. "They generate the ideas. My role is determining what we can practically do, and how we can bring it about."

 
 
  
 
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