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| STATUS:
40
hours/week,
Permanent.
|
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|
| RESPONSIBILITIES:
Monthly
recurring
activities:
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- Prepare
and
issue
performance
reports
(monthly
&
cumulative
results
on
course
evaluations
and
instructor
evaluations)
-
Prepare
and
issue
course
certificates
to
students
who
have
passed
course
exam
-
For
every
course,
issue
confirmation
of
course
date,
time
and
location
to
each
student
via
e-mail
-
For
every
course
cancellation
issue
e-mail
notice
to
registered
students
-
Enter
each
individual
students
name,
course
name
and
exam
result
into
customers
database.
-
Issue
list
of
sample
employees
to
be
contacted
for
employee
survey
(Level
II)
questionnaire.
-
Analyze
employee
survey
results
and
provide
analysis
results
and
action
plans
to
address
continuous
improvements
-
Issue
list
of
sample
managers
to
be
contacted
for
manager
surveys
(Level
III)
questionnaire
-
Issue
red-flag
report
of
any
exam
failures
-
Modify
course
registrations
according
to
cancellations
and
additions
-
Book
and
confirm
customer
classroom
facilities
when
course
is
provided
on
customer
premises
due
to
equipment
access.
-
Reserve
Ids
and
passwords
for
every
course
that
accesses
customer
partionned
equipment
(codes
change
on
every
course)
-
Arrange
for
printing
of
student
guides.
-
Ship
and
return
Laboratory
equipment
to
meet
deployment
schedule.
-
Respond
to
1-800
service
calls
for
course
registrations,
questions
etc.
-
Contact
external
training
organizations
and
book
sessions
on
behalf
of
customer
-
Log
and
process
office
expenses
and
invoices
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| SKILLS
AND
COMPETENCY
REQUIREMENTS: |
| |
|
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- Fully
functional
bilingualism
(English
&
French).
-
Correspondence
is
all
in
English
-
Needs
experience
and
proficiency
in
- Excel
- Word
- PowerPoint
- Microsoft
Outlook
-
The
individual
must
have
a
customer
service
focus
in
handling
requests
as
well
as
be
highly
organized
in
filing
and
e-mail
handling
of
correspondence.
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